Get first time offered carpet cleaning services in Kentish Town, NW5. Give us a call on 020 3743 8596!
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
This Privacy Policy explains how Carpet Cleaning Kentish Town collects, uses, stores and protects personal data relating to customers and prospective customers in Kentish Town and the surrounding area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018.
By using our services, making an enquiry, or otherwise interacting with Carpet Cleaning Kentish Town, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all Carpet Cleaning Kentish Town customers and prospective customers located in Kentish Town and the surrounding area, including individuals who contact us to request quotes, information, or support relating to carpet, upholstery or related cleaning services.
Carpet Cleaning Kentish Town is the data controller in respect of the personal data that we collect and process about you for the purposes described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.
We may collect and process the following categories of personal data about you when you contact us, request a quote, or use our services:
Identification and contact details: name, postal address, property address for the service, and any additional contact information you choose to provide, such as secondary address details.
Communication details: information you provide in your communications with us by phone, text message, online forms, or other channels, including enquiries, feedback and complaints.
Service details: information about the services you request or receive, including type of cleaning service, property type, room and area details, preferred dates and times, and notes about access instructions or special requirements.
Transactional information: records of bookings, work orders, dates of service, prices, payment status, invoices issued and any related accounting information. We do not store full payment card numbers or security codes; any card processing is carried out by independent payment service providers.
Technical and usage data: basic information that may be collected when you visit our online pages, such as device type, approximate location, date and time of visits and pages viewed. This is generally aggregated and does not directly identify you, but may sometimes be treated as personal data where it can be linked to an identifiable individual.
We collect personal data directly from you when you contact us by phone, complete a form, request a quote, make a booking, or speak with our staff during the provision of services. We may also collect data when you interact with our online pages, such as submitting an enquiry form.
In some cases, we may receive your details from another individual who books a service on your behalf or provides your contact details for the purpose of arranging carpet cleaning at your property. In such cases, we will treat your data in accordance with this Privacy Policy.
We will only process your personal data when we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:
Performance of a contract: where processing is necessary to enter into or perform a contract with you, for example to provide carpet cleaning services, issue invoices, manage bookings and respond to service-related enquiries.
Legitimate interests: where processing is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes managing our relationship with you, improving our services, keeping records of work carried out and handling customer service.
Legal obligations: where we are required to process personal data in order to comply with legal obligations, such as maintaining tax records or responding to lawful requests from public authorities.
Consent: where we rely on your consent, for example for certain types of direct marketing communications that are not otherwise covered by legitimate interests. When processing is based on consent, you have the right to withdraw your consent at any time.
We use the personal data we collect for the following purposes:
To provide and manage carpet cleaning and related services that you request.
To communicate with you about quotes, bookings, changes to appointments and follow-up after services.
To manage payments, issue invoices, and maintain accounting and financial records.
To respond to enquiries, feedback, and complaints and to provide customer support.
To plan and improve our services, including understanding service demand in Kentish Town and the surrounding area.
To comply with legal, regulatory, and tax obligations.
To protect our rights, property, and safety and, where necessary, to establish, exercise or defend legal claims.
We do not sell your personal data. We may share your data with trusted third parties who act as data processors on our behalf, strictly in accordance with our instructions and for the purposes described in this Privacy Policy.
These data processors may include:
Service management and scheduling providers that help us organise bookings and allocate work.
Accounting and invoicing providers that assist with issuing invoices and maintaining financial records.
Payment service providers that process payments and card transactions.
IT and communication service providers that support our systems, data storage and communication tools.
Professional advisers, such as accountants or legal advisers, where necessary for legitimate business purposes.
We require all processors to implement appropriate technical and organisational security measures and to keep your data confidential. They are not permitted to use your data for their own purposes.
We may also share personal data where required by law, regulation, or court order, or with law enforcement or regulatory authorities where necessary to comply with legal obligations or to protect our rights.
Where any of our service providers or their systems are located outside the United Kingdom or the European Economic Area, we will take steps to ensure that your personal data receives an adequate level of protection, such as by using standard contractual clauses or relying on other appropriate safeguards permitted by law.
We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required to meet legal, accounting or reporting obligations.
In general, we keep customer and service records for a period that allows us to manage our relationship, deal with any queries or complaints, and satisfy statutory retention requirements. Accounting and tax records are typically retained for the retention periods required by applicable law.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to those who have a business need to know it and ensuring that anyone processing your data does so only on our instructions and is subject to a duty of confidentiality.
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these include:
Right of access: you have the right to obtain confirmation as to whether we process your personal data and to request a copy of the personal data we hold about you.
Right to rectification: you have the right to ask us to correct or complete any inaccurate or incomplete personal data.
Right to erasure: you have the right to request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected and there is no legal basis for retaining it.
Right to restriction of processing: you have the right to request that we restrict the processing of your personal data in certain circumstances, such as while we verify its accuracy or consider an objection you have raised.
Right to object: you have the right to object to the processing of your personal data where we rely on legitimate interests as our lawful basis, including any direct marketing that relies on that basis.
Right to data portability: in certain circumstances, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to request that we transmit it to another controller where technically feasible.
Right to withdraw consent: where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
If you wish to exercise any of your data protection rights, please contact us using your usual communication method with Carpet Cleaning Kentish Town and clearly state which right you wish to exercise and the data to which it relates. We may need to verify your identity before responding to certain requests.
We aim to respond to all valid requests within one month. In some cases, particularly for complex or multiple requests, this period may be extended, in which case we will inform you of the extension and the reasons for it.
If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner’s Office or another competent supervisory authority, depending on your location.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. Any updated version will apply from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.
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