Get first time offered carpet cleaning services in Kentish Town, NW5. Give us a call on 020 3743 8596!
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning Kentish Town provides professional cleaning services. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any service.
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means the person, firm, company or organisation booking cleaning services.
Company means Carpet Cleaning Kentish Town, the provider of the cleaning services.
Services means any carpet, rug, upholstery, mattress, hard floor or related cleaning service supplied by the Company to the Client.
Premises means the property or location where the Services are to be carried out.
Technician means a person engaged by the Company to deliver the Services.
The Company provides professional cleaning services including, but not limited to, carpet cleaning, rug cleaning, upholstery cleaning, mattress cleaning, stain treatment and related services as agreed at the time of booking.
The specific scope of work for each booking will be confirmed with the Client prior to the appointment, including areas to be cleaned, type of cleaning method proposed and any additional treatments requested.
The Company reserves the right to decline work that is unsafe, unlawful, or beyond its reasonable capability or equipment specification.
Bookings may be made by the Client through the Company’s accepted communication channels. When making a booking, the Client must provide accurate and complete information regarding the Premises, the type and size of areas or items to be cleaned, access details, parking arrangements and any known issues such as heavy soiling, stains or damage.
A booking is considered provisional until confirmed by the Company. Confirmation may be provided verbally or in writing, and will include the agreed date, approximate time window, and an estimate or quotation for the Services.
The Company may request photographs, descriptions or further information to assess the work required and to provide an accurate quotation. Any material changes in the information provided by the Client may require the Company to amend the quotation or schedule.
The Client must ensure that an authorised adult is present at the Premises at the start and completion of the Services, unless otherwise expressly agreed with the Company.
All prices provided by the Company are based on the information supplied by the Client and are subject to confirmation upon inspection at the Premises. Where the actual condition, size or nature of the work differs from that described by the Client, the Company reserves the right to adjust the price accordingly.
Unless otherwise stated, prices are given in pounds sterling and are inclusive or exclusive of applicable taxes as specified at the time of the quotation.
Any quotation is valid for a limited period as indicated by the Company, after which it may be subject to revision.
Payment is due in full upon completion of the Services, unless alternative arrangements have been agreed in advance in writing. The Company accepts payment by methods specified at the time of booking.
The Client agrees to pay all charges promptly and in accordance with the terms agreed. Failure to make payment on the due date may result in the Company applying reasonable interest and administrative charges until payment is received in full.
For certain bookings, such as large-scale or commercial projects, the Company may require an advance payment or deposit to secure the appointment. Any deposit requirements will be confirmed at the time of booking.
The Client is responsible for any additional charges reasonably incurred by the Company in the performance of the Services, such as parking fees or congestion charges, where these are directly related to the booking and have been notified to the Client.
The Client may cancel or reschedule a booking by giving the Company reasonable notice. Unless otherwise agreed, a minimum of 24 hours notice prior to the scheduled appointment time is required to cancel or reschedule without charge.
If the Client cancels or reschedules with less than the required notice period, the Company reserves the right to apply a cancellation fee which may be up to a reasonable proportion of the estimated service value to cover allocated time and costs.
If the Technician is unable to gain access to the Premises at the agreed time due to the Client’s act or omission, including absence, incorrect address or lack of keys or entry codes, this may be treated as a late cancellation and a call-out or cancellation fee may be charged.
Where the Company is unable to attend due to circumstances beyond its reasonable control, including severe weather, transport disruption, illness, equipment failure or other unforeseen events, the Company will notify the Client as soon as reasonably practicable and will offer an alternative appointment. In such cases, no cancellation fee will apply.
The Client shall provide the Company and its Technicians with safe, reasonable and timely access to the Premises and to the areas or items to be cleaned.
The Client is responsible for ensuring that the Premises have adequate electricity, lighting and, where necessary, access to water supply to enable the Services to be performed.
The Client must remove small items, personal belongings, fragile objects, valuables and breakables from the areas to be cleaned prior to the appointment. The Company will not be responsible for moving heavy furniture, valuable items or delicate objects unless this has been specifically agreed and can be carried out safely.
The Client must inform the Company of any known risks, such as loose carpets, unstable furniture, pre-existing damage, alarm systems or restricted areas, and must ensure that pets and children are kept away from the work area during and immediately after cleaning for safety reasons.
The Company will use professional cleaning methods and products that it considers appropriate for the specific materials and level of soiling, taking into account manufacturer guidance where available.
While the Company will use reasonable skill and care in performing the Services, it cannot guarantee the removal of all stains, odours or marks. Certain stains may be permanent, and results may vary depending on age, type of stain, previous attempts to clean, and the condition of the material.
Drying times after cleaning are estimates only and will depend on factors such as ventilation, humidity, temperature and fabric type. The Client is responsible for ensuring adequate ventilation and following any aftercare advice provided by the Technician.
The Company will not be responsible for damage that arises from pre-existing conditions or defects, wear and tear, loose dyes, previous cleaning or treatments, or failure to follow manufacturer care instructions.
The Company conducts its activities with regard to applicable waste and environmental regulations. During the provision of Services, the Company may collect waste water, extracted residues or other non-hazardous waste associated with cleaning processes.
Such waste will be handled and disposed of in accordance with relevant regulatory requirements and good industry practice. The Company does not provide general household or commercial waste removal as part of standard cleaning Services.
Where specific waste handling or disposal requirements apply at the Premises, the Client must inform the Company in advance so that appropriate arrangements can be considered. Additional charges may apply if specialist waste collection or disposal is required.
The Company will exercise reasonable skill and care when providing the Services. In the unlikely event of accidental damage caused by the Company or its Technicians, the Client must notify the Company as soon as reasonably practicable and, in any event, within 48 hours of completion of the Services.
The Company’s liability for loss or damage arising from the performance of the Services shall be limited to the reasonable cost of repair or replacement of the affected item, taking into account age, condition and fair wear and tear, and shall not exceed the amount paid or payable by the Client for the specific booking during which the loss or damage occurred.
The Company shall not be liable for:
Any indirect, consequential or economic loss, including loss of profit, business, contracts, revenue, goodwill or anticipated savings.
Any damage arising from pre-existing defects, wear and tear, inherent structural issues, improper installation, or failure to follow manufacturer instructions.
Any issues arising where the Client has failed to follow safety or aftercare advice, including walking on damp carpets with unsuitable footwear, placing furniture on wet surfaces, or reintroducing items before they are fully dry.
Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or limited.
If the Client is dissatisfied with any aspect of the Services, they must contact the Company as soon as possible and provide details of the issue. The Client should allow the Company a reasonable opportunity to inspect the work and, where appropriate, to carry out remedial action.
Complaints relating to visible cleaning results should be reported within 48 hours of completion of the Services so that conditions at the Premises and the areas cleaned can be properly assessed. Failure to report issues within a reasonable period may affect the Company’s ability to investigate and address the matter.
The Company will aim to resolve complaints promptly and fairly, and may, at its discretion, offer to re-clean certain areas or provide a partial refund where a justified shortcoming in service is identified.
The Company is committed to maintaining safe working practices for its Technicians and Clients. Technicians will use equipment and products in accordance with relevant safety guidance and will take reasonable precautions to minimise risks.
The Client must not request that a Technician undertakes any activity that is unsafe, unlawful, or outside the agreed scope of work. Technicians may decline to carry out tasks that they reasonably believe could cause harm or damage.
The Company expects Clients and Technicians to treat each other with respect and courtesy. The Company reserves the right to withdraw Services and terminate a booking where abusive, threatening or inappropriate behaviour occurs.
The Company will collect and use personal information provided by the Client for the purpose of administering bookings, delivering Services, handling payments, and managing any enquiries or complaints.
The Company will take reasonable steps to keep such information secure and will not share it with third parties except where necessary to deliver the Services, comply with legal obligations, or where the Client has otherwise consented.
The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, natural disasters, acts of government, strikes, transport disruption, or failure of utilities.
In such circumstances, the Company will notify the Client as soon as reasonably practicable and will seek to reschedule the Services at a mutually convenient time.
The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to new bookings made after the date of publication of the revised terms. The terms in force at the time of booking will apply to that booking unless otherwise agreed.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions or the Services.
These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Company and the Client in relation to the Services and supersede any prior discussions, correspondence or understandings.
If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.
By proceeding with a booking, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.
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